Shipping Information
At WOLIN COOPERAGE, we aim to offer you the best shipping option.
1. Can WOLIN COOPERAGE ship to my country?
We primarily ship to the following countries:
- Japan
- South Korea
- Singapore
- Thailand
- Vietnam
If you are located in another country, please email us for inquiries.
Email address: sales@wolincooperage.com
2. How much does shipping cost?
Because our products vary greatly in weight, we charge according to the weight of the courier company. The charging standards vary from country to country. Please refer to the postage for the specific amount.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 3-10 business days
4. How may I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://wolinoakcask.com/parcel-panel/. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at: sales@wolincooperage.com. d Currency
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
Payment Method
Please note: only one method of payment will be accepted per transaction.
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive one of the following error messages while attempting to check out, please refer to the instructions below:
| code | solution |
| 80036/80039/80053/80090 | Contact your bank before attempting another checkout, or try a different payment method. |
| Other error codes beginning with 800 | Contact your bank so they may authorize the transaction or use another card to pay. If the issue persists, contact our Customer Care team. |
| Error codes beginning with 100 | Contact our Customer Care team. |
| Error codes beginning with 200 | Contact our Customer Care team. |
| Error codes beginning with 300 | Contact our Customer Care team. |
Customer Care team：sales@wolincooperage.com